How to Order

All questions should be sent to info@derangeddesigns.com. Before emailing me, please browse the ordering information below.

Click these steps for more details:

1. Choose Payment method

2. Choose Shipping Method

3. Pay with Paypal

4. Receipts and Tracking Info

Other Stuff:

Returns and Exchanges

International Orders and Customs

California State Sales Tax

Website and Ordering Security

1. Payment Methods

Deranged Designs accepts credit cards, Paypal, money orders, checks, or cash. Use the website checkout to pay with credit card or Paypal. Send me an email if you have any problems during checkout.

To pay with a money order, check, or cash, send me an email. List the items you want to purchase and give me your name and address so I can figure out shipping costs. I will email you back with further instructions.

When filling out the checkout form, you will need to give me your email address. Make sure you leave an email address that you check regularly, in case I need to contact you.


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2. Shipping Methods

Deranged Designs uses USPS to ship all orders. Depending on where you live and the size of your order, I will use USPS First-Class, USPS Priority, or USPS International First-Class to ship your order.

Ship times: this table shows how long it will take for you to receive your order. It combines the time it takes for me to get the post office to the time it takes the post office to deliver your order.

US Orders
International Orders
In Stock Items
2 to 7 days
1 to 3 weeks
Custom Made Items
1 to 3 weeks
1 to 4 weeks

Sometimes international orders can be held up in customs for a month or longer. This is rare so I did not include it in average ship times.

Need your order faster?
USPS Express, USPS International Priority, and USPS International Express are available for a fee. I can also purchase signature confirmation or additional tracking info for your order. Email me before you checkout if you want one of these shipping methods. If you need Express Shipping for a handmade item, you may need to pay an additional fee for me to make the item immediately. If these ship times are slower than you expect, it is because I work for myself (with no employees) and it can be difficult to ship all new orders out immediately.

Shipping Costs
USA and Canada orders are shipped at a flat rate of $3.00. Shipping rates for other countries depends on the weight of your order. To figure out your shipping cost, just add items to your shopping cart, go to the checkout page, choose your country and the correct shipping option, and click on "Apply".

USA orders, choose "Standard USA Shipping" as your shipping option in the shopping cart. Canada orders, choose "Standard Canada Shipping", and any other country choose "Standard International Shipping". More shipping options are coming soon.

Table of International Shipping Rates:
These shipping rates are out of date as of 1/23/13. I will update them soon. You can find the real shipping rates by adding items to your cart, choosing your shipping method, and clicking "apply".

    Weight (measured in pounds)
    Cost
    0 to 1/3 lb. $6.00
    1/3 to 1/2 lb. $8.00
    1/2 to 3/4 lb. $10.00
    3/4 to 1 3/4 lb. $12.00
    1 3/4 lb. to 3 lb. $15.00
    3 lb. to 3 3/4 lb. $20.00
    3 3/4 lb. and up $25.00

Note: T-Shirts, skirts, dresses, and leggings are usually about 1/3 or 1/2 lb; pants, hoodies and belts are 1.5 lb; and small items like patches will not affect the shipping cost of your order.


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3. Paying with Paypal

After you fill your shopping cart and check out, Paypal will process your payment. You do not need a Paypal account for this. All you need to do is enter your address and credit card information in their secure payment processing page.

If you have a Paypal account, you can log in to use your Paypal balance to pay for your order. Make sure your registered Paypal address is up to date and that it matches the address you enter in the shopping cart.

If you have any problems with the Paypal system, send me an email. The problem can usually be fixed by me sending a Paypal bill directly to your email address.

If you are not familiar with Paypal, click here to go to their website and learn about their services.


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4. Receipts and Tracking Info

After you order, you will get an order receipt sent to your email address.

After I ship your order, Paypal will email you with a Delivery Confirmation number or a customs form number.

Enter one of these numbers at USPS.com to check the status of your order. USPS does not always update these with detailed tracking info, but they will usually show if there are any problems with delivery.

You can purchase additional tracking info for a fee. Email me before you check out if you want to upgrade your shipping method to include detailed tracking.


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Returns and Exchanges

Before you order, please note that absolutely no returns are allowed on:

  • Custom orders
  • Rush orders
  • Sale or discounted items

Exchanges (for different size, color, or store credit) are allowed on the following items:

  • Handmade to order items with no custom changes
  • Any non-handmade item
*If you are located outside of the US I may need to charge you again for shipping if you are exchanging an item. Shipping will be charged again if it is over $5.

Returns and refunds are allowed on:

  • Non-handmade, non-sale items
*If you are located outside of the US I might not be able to give you a refund on the shipping cost that you paid.

If you are ordering a handmade item, PLEASE PLEASE PLEASE read the entire item description and COMPARE YOUR MEASUREMENTS to the size chart to figure out what size you wear. If you have ANY questions, send an email to info@derangeddesigns.com.

Please remember that Deranged Designs is a small business that cannot afford to give refunds on handmade items that are ordered by accident. Larger businesses have more lenient return policies, but Deranged Designs would not last long if people expected to return their orders under any circumstances. When you make an order, I am trusting that you have read the entire item description and measured yourself to find the right size.

If you need to return or exchange an item, send an email to info@derangeddesigns.com within one week of receiving your order. I will give you instructions from there.

If you wait longer than a week to send me an email, I might not be about to process your return.


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International Orders and Customs

Your country may charge customs fees when you receive your package. I am sorry but I cannot mark your order as a “gift” so you can avoid the fees. Contact your local post office to learn about fee rates.

Deranged Designs has successfully shipped orders to over 30 countries! Almost half of my business comes from outside the United States. I love shipping to new places and I am amazed that people all over the world are wearing my designs.

To avoid any shipping problems, make sure to double check your shipment address and email address when you check out. I might need to contact you about your order, so make sure to leave an email address that you check regularly.

Countries I can ship to:

Below is a list of countries that my website accepts orders from.

If you want to make an order but your country isn't listed here, send me an email. I can accept orders from any country that Paypal accepts payments from, but I may have to send you a custom bill. For Paypal's list of accepted countries, click here.

Argentina
Aruba
Australia
Austria
Bahamas
Barbados
Belgium
Bermuda
Brazil
Canada
Cayman Islands
Chile
China
Costa Rica
Cyprus
Denmark
Egypt
Fiji
Finland
France
Germany
Greece
Greenland
Guam
Guatemala
Hong Kong
Iceland
Ireland
Israel
Italy
Jamaica
Japan
Korea
Kuwait
Luxembourg
Macau
Malawi
Mexico
Monaco
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Norfolk Island
Norway
Panama
Papua New Guinea
Peru
Philippines
Poland
Portugal
Puerto Rico
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
United Arab Emirates
United Kingdom
United States
US Minor Outlying Islands
Venezuela
Virgin Islands (U.S.)


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California State Sales Tax

A sales tax of 8.00% will be charged to all California residents. This may be higher or lower than the sales tax in your county but I have to charge the Sacramento County rate.


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Website and Ordering Security

Deranged Designs uses Yahoo! Small Business webhosting. Yahoo! has taken steps to make their shopping cart as secure as possible. Payments are processed through Paypal and Deranged Designs does not keep your credit card information. All of your information is safe and will not be given away or sold to another party.

Click here for more info on Yahoo! security practices.

Click here for more info on Paypal buyer protection.

Click here for Paypal’s tips on preventing online fraud.

Online security also depends on how well you keep your personal computer protected. Make sure you have an active firewall and an anti-virus program installed in your computer. Keep your anti-virus program updated to the latest version and perform regular virus scans on your computer. If you are looking for a free and simple anti-virus program, I recommend AVG and MalwareBytes.

Also, change your passwords frequently so that your email account doesn't get stolen and exploited. I'm sick of getting spam mail from customers who saved my email address in their address book and then let their accounts get stolen!


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PayPal Acceptance Mark